STANDARD RETURN POLICY
Returns are available on all unused items sent back to us within 15 days of purchase. Items outside of this range can be either ineligible for a refund or will incur a restocking fee. All damaged, defective, or missing items must be reported within 5 days of the delivery date.
HOW TO RETURN AN ITEM
Please contact us at leon@jhometools.cn to get a Return Merchandise Authorization number (RMA) before returning your item. To avoid a restocking fee, the returned item must be in its original case, with all of the accessories and document paper, and no visible marking on the items. The customer is responsible for all return shipping costs on non-defective items
RESTOCKING FEES
In order to keep our prices low, we have to charge a re-stocking fee in certain instances to recoup the cost associated with returns. A 20% re-stocking fee will be assessed in the following situations:
- – Non-defective merchandise returned in visibly used or damaged condition.
- – Orders “Refused” without authorization.
- – Returns that were shipped back after 15 days of the date of purchase (Note: unless authorized, late returns will be rejected).
Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit card and PayPal purchases will be refunded to the account you provided when you placed your order.